Privacy Policy

PRIVACY POLICY

You can use our website (the “Platform”) through CLOUDGARMENT and/or its affiliates (collectively, the “Company,” “we,” “us,” and “our”). We value your privacy and are dedicated to keeping it that way by adhering to our privacy policy. This policy outlines the following, among other things: (i) the kinds of information that the company might get from you when you visit or use its websites, applications, and other online services (collectively, the “Services”); and (ii) the procedures the company follows in terms of gathering, utilizing, preserving, safeguarding, and sharing that information.

In order to comprehend the Company’s policies and practices surrounding personal information, we strongly advise you to carefully read this policy. You expressly agree to be bound by the terms and conditions of this privacy policy and to the collection, use, disclosure, and retention of your personal information by the Company as set forth herein, in the event that you access or use its Services or its Platform, register for an account with the Company, become a supplier, reseller, or customer on the Platform, or attempt to become such.

Please check the policy frequently for updates as it may change from time to time. Your continuing use of the Company’s services after it makes changes is assumed to represent your acceptance of such changes.

 Applicability of the Policy

1.This policy solely pertains to the data that the company receives via email, texts, and other electronic communications provided to or via its services.

2.The information you give to or that is gathered by any third party and used in conjunction with its services is not covered by this Policy. The Company recommends that you inquire about such third parties’ privacy policies directly from them.

Collection of the information

1.While personal information is needed for certain of our services, it is not necessary to disclose it for others. Additionally, “Non-Personal Information”—that is, data that cannot be used to identify you—may be gathered by us. A sample of non-personal information would be the webpages you have visited. You might be required to provide “Personally Identifiable Information,” or data that can be used to identify you, in order to enjoy certain features and advantages on our services (as detailed below). Your ability to utilize the Services, the information you get from using the Services, and our ability to get in touch with you may all be impacted by inaccurate information. For instance, because your email address and phone number can be the main means of communication, you should keep them up to date.

2. The following are some of the information types that the Company gathers from and about users of our services: (i) Your Personally Identifiable Information: This is any information that can be linked to a specific individual and used to identify that individual, either directly from the data itself or through data and other information that we have or are likely to have access to. Information that has been anonymized or aggregated so that it can no longer be used to identify a specific person is not what we define as Personally Identifiable Information, regardless of whether it is used alone or in conjunction with other data. Information about your name, email address, phone number (both landline and mobile), educational background, employment status, date of birth, marital status, monthly income, city and state of residence, marital status, number of children, employer details, Aadhaar number, PAN, social security and tax identification numbers, post-qualification or work experience, and/or (ii) Details about your internet connection, the device you use to access our services, and usage statistics are examples of Personally Identifiable Information.

3. We might obtain this data in the following ways: (i) directly from you when you give it to us; (ii) automatically as you use our services (information collected automatically could include usage statistics, IP addresses, and data gathered via cookies, web beacons, and other tracking technologies); and/or (iii) from any other information source, including third-party sources like updated delivery and address data from our carriers, which we use to update our records and make your next purchase easier.

4. Information you provide to us.

            4.1. Details about your account: Your complete name, password, email address, postal code, and any other details you choose to add to your account, such your gender, website, and cell phone number. If you have one, your profile image will be shown to the public as part of your account profile. You have the option to voluntarily provide us this information by logging in with third-party services like Google Plus and Facebook. Under such circumstances, we retrieve and retain any data that you provide to us via these sign-in services.

            4.2. Your preferences: Your options, including language and time zone.

            4.3. Your content: Data you submit through our services, such as reviews, images, notes, lists, followers, users you follow, past ordering information, favorite categories, customized requests, contact details of individuals you add to our list or alert us to when you place an order, names, and other data you submit on our services, as well as additional data in your account profile.

            4.4. Your searches as well as further actions: The search keywords you used and the results you chose.

            4.5. Details about your browsing: How long you spent using our services, what features you used, and which advertisements you clicked.

            4.6. Your communications include those with other users or suppliers via our services, correspondence with us regarding job opportunities posted on the Services, participation in surveys, polls, sweepstakes, contests, or promotion schemes, and requests for specific features (such as newsletters, updates, or other products).

            4.7. Your transactional information: If you use our services, we may gather and keep your name, phone number, gender, transaction details, PAN number, device type, platform usage details, address, email, billing information, credit or payment card information, and other payment-related details in order to process your requests and automatically fill out forms for future transactions. Credit information firms and PCI compliant payment gateway processors are among the third parties with whom this information may be shared in order to help with processing and completing your requests. We may make information about your transactions with companies you transact with publicly available if you submit evaluations about the companies, you do business with using our services.

            4.8. Your Public Posts: You may also submit data (like ratings, reviews, advice, photos, comments, likes, bookmarks, friends, lists, etc.) to be shared with other users of our services or sent to outside parties (collectively referred to as “User Contributions”), published or displayed (henceforth referred to as “posted”) on areas of our services that are open to the public. You upload and send your User Contributions to others at your own risk. Note that no security mechanism is infallible or flawless (see to the “Security” section below). Furthermore, we have no control over the conduct of other Service users that you might choose to share your User Contributions with. Consequently, we are unable to guarantee that unauthorized parties won’t read your User Contributions. We might share this information with companies, post it on the Services, and use third-party websites and services to disseminate it even further. You ought to use caution when disclosing any private information about yourself in these kinds of posts.

            4.9. We analyse and improve the quality and functioning of our services, as well as tailor your experience using them, using the information you give us. We also use your information to connect with you, offer services and support, display relevant advertising, and fulfil our legal requirements.

5. The following are just a few examples of the kinds of information we could automatically gather.

            5.1. Even if you use the Services without registering or signing in, we may automatically collect some information about the computer or devices (including mobile devices) you use to access the Services and about your usage of the Services.

            5.2. Information about how you use our services, such as traffic, location, log, and other communication data, as well as the resources you access and utilize on or via them, is referred to as use information.

            5.3. Computer and device information: This includes details about your computer, mobile device, and Internet connection, such as your IP address, operating systems, platforms, browser type, and other browsing data (connection type, speed, etc.). It also includes device type, unique device identifier, mobile network details, and phone number.

            5.4. Files and metadata that are saved on your mobile device: Our services may also access files and metadata related to other files that are stored on your device. Photos, audio and video recordings, contacts from your address book, and personal information are a few examples of what this may contain.

            5.5. Location information: Our applications collect real-time information about the location of your device, as permitted by you.

            5.6. Last URL visited: The URL of the last web page you visited before visiting our websites.

            5.7. When using our services on a mobile device, we may use mobile device IDs—a unique identifier given to a device by the manufacturer—instead of cookies to identify you. Examples of these IDs include IDFA, GAID, and other device IDs on Apple devices, such as the iPhone and iPad. This might be done in order to track how you use our applications and save your preferences. Mobile device IDs are not erasable, unlike cookies. Advertising providers may monitor how you use our applications, how many adverts you see, how effective their ads are, and how they show you more relevant ads by using device IDs. Analytics businesses could monitor how you use our applications by using the mobile device IDs.

            5.8. Your usage of the Services: Details regarding your use of the Services, including the time and date of your visits, the search terms you used, the comments you left, the domain names you used, the search results you chose, the amount of clicks you made, the pages you viewed and the order in which you did so, error logs, and other data of a similar nature.

Anonymous or de-identified data

6. You may withdraw the consent provided to us to collect and use your personal information by writing to the designated Grievance Officer as provided in Section 14 of this Privacy Policy. However, in case of withdrawal of such consent, we may not undertake the activities for which the information was sought.

7. Cookies

7.1.  Often employed as an anonymous unique identifier, cookies are alphanumeric identifiers with a tiny bit of data kept on the user’s device hard disk storing information about the user. We could use “cookies” to provide features that are exclusive to them and to gather data about you. Note that the Company does not obtain any access to your device through a cookie. It is possible for other websites to install their own cookies or other files on your device, gather information, or ask you for personal information; in any case, the Company will not be held accountable. It is recommended that you peruse the privacy policies of any external website. We also use cookies from third party partners for marketing and promotional purposes. Please note that most web browsers are set to accept cookies by default.

7.2. We make an effort to provide you options about the personal data you provide us.

8. Security Precautions

8.1. We guarantee to uphold appropriate physical, electronic, and administrative protocols to protect and aid in preventing unauthorized access to your data and to preserve data security. These security measures account for the sensitivity of the data we gather, handle, and retain as well as the level of technology at the moment. We secure the personal information you provide to us both during transmission and after it reaches us by adhering to well recognized industry standards. In order to prevent unwanted access, the Services are accessible via a secure server that complies with our security policies. There will always be some inherent risks associated with using the Services, though, since users of the Services acknowledge and agree to the inherent security implications of data transfer over the internet and the World Wide Web, which cannot always be guaranteed to be entirely safe.

8.2. We disclaim all duty and responsibility for information disclosed about you as a result of transmission failures, illegal access by third parties, or other events beyond of our control. Maintaining the security of your personal information is mostly up to you. Your password, username, and other account security details should never be disclosed to third parties. We will assume that you have given permission for the use of your username and password if we get instructions using those details.

9. Permissible Age

9.1. Unless otherwise allowed by relevant local regulations, users of the Services must be at least eighteen (18) years old (Permissible Age). Users may only use our services if they are able to make a legally binding contract under the Indian Contract Act, 1872. We do not intentionally collect any personal information from users, nor do we market to or solicit information from anybody under the age of 18.

9.2. If you are under eighteen (18), your parent or legal guardian must supervise your use of the Services. We shall promptly remove the account and any associated data if we learn that the individual providing personal information is under the age of eighteen.

10. Data Retention

 By going to our website’s profile settings page, a user can terminate an account. In accordance with Section 14 of this Privacy Policy, a user may file a request with the Grievance Officer to have their personal information deleted. Despite the aforementioned, we reserve the right to keep your personal information on file for as long as necessary to fulfill the purposes for which it was gathered or as long as needed by any relevant legislation, in compliance with applicable laws. Unless required by law, we may keep your information for the uses specified in this privacy policy. After then, in order to make your personal information anonymous and unrelated to you, we will either erase it or de-identify it. Information may be archived by us in order to abide by legal requirements, prevent, look into, or detect potential misconduct in relation to the Service. We could also save your data for future analysis and study in an anonymized format.

11. Your Consent

11.1. You authorize the collection, use, storage, disclosure, and other processing of your information (including sensitive personal information) on the Services in line with this Privacy Policy by accessing or using the Services or by supplying your information. You indicate that you have the right to provide to us any personal information about other persons and that you give us permission to use the information in line with this privacy policy.

11.2. When you provide us (along with our other corporate entities, affiliates, lending partners, CICs, technology partners, marketing channels, business partners, and other third parties) your personal information related to the Services or any partner platforms or establishments, you give us permission to contact you via SMS, instant messaging apps, call, and/or email for the purposes outlined in this Privacy Policy.

12. Changes to this Privacy policy

We reserve the right to periodically update this privacy statement to take into account modifications to the legislation, our data gathering and usage procedures, service features, or technological advancements. Please frequently check this page for updates. The privacy statement that is in force at the time the information is utilized governs how we use the data that we collect. This Privacy Policy will be updated on this page if there are any significant changes. Please take a close look at the modifications. Once modifications to this Privacy Policy are posted, your continuing use of the Services will be interpreted as your approval and acceptance of such changes.

13. Grievance Officer

The name and contact information of the Grievance Officer are shown below, in compliance with the Information Technology Act of 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules of 2011.

Nodal Officer: Mr. A. SINHA & Mr. Binu

Address -2/248/A M. B. Road Kolkata- 700060

email id: support@cloudgarment.com

14. Contact us

You can email us at the address shown above under section 14 of this privacy policy if you have any questions about how the company processes or uses the information you supply, about its privacy policy, or about anything else.