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Terms & Conditions
TERMS & CONDITIONS
Before using the Platform (as defined below), please carefully read these terms and conditions (the “Terms”). The contract between the Users of this Platform and the Company is comprised of these Terms, the Privacy Policy posted on the Platform (“Privacy Policy”), and any other policies (as may be announced, displayed, or published on the Platform) (collectively, the “Agreement”). Users agree to be bound by these agreements as updated from time to time on the platform by using it.
- ABOUT THE TERMS
What is Cloudgarment and who operates it?
1. Cloudgarment is a third-party platform which provides an online marketplace where we make an offer for every product for registered consumers of our website.
2. Cloudgarment (“Company”) runs the website at www.cloudgarment.com (“Website”).
3. The Company’s responsibilities are restricted to monitoring the website and related marketing, assisting with order fulfilment, payment collections, order administration, inquiry management, and other ancillary activities that facilitate the exchange of information between Users and Suppliers (“Services”).
When are these Terms applicable and binding on User?
1. Any individual who visits or uses any portion of the Platform or its Services is subject to the terms of this Agreement; these individuals are called users, and they may include Suppliers and consumers.
2. The date when the Website is viewed, and/or the terms of the Agreement are amended constitutes the effective date of the Agreement between the User and the Company, establishing a binding legal agreement.
Whether the terms of this Agreement can be modified?
1. The most recent edition of the Agreement is always accessible for users to peruse on the Website. By posting updates or improvements on the Platform, Company preserves the unilateral right to modify, amend, or replace any element of the Agreement. The updated terms of the Agreement will take effect right away once they have been published on the Platform.
2.Users are responsible for frequently checking this page for updates. Once any modifications are posted, Users must continue to use or access the Application in order to accept those changes.
What if the terms of the Agreement are not acceptable to User?
It is recommended that the User not use the Platform if they disagree with the conditions of the Agreement. The User
acknowledges that the terms of the Agreement (as amended from time to time) will apply to them by using the services.
- PLACING ORDERS AND FINANCIAL TERMS
How does order placement work on the Platform?
1.Subject to this Agreement, the Platform enables Consumers to place orders for the products that we feature on the Platform. It also makes it easier for Users to submit orders.
2. Upon receiving an order from a Consumer, the Company will electronically notify the respective User of the order. Additionally, the Company may occasionally notify the User of changes to the order’s pricing or availability based on information provided by the relevant Supplier. Order confirmation from the supplier will be regarded as final.
3. The Company resells things to consumers; it does not possess any products of its own. In order to expedite the completion of the transaction, the company uses all reasonable measures to update the User’s account and other information immediately. As a result, for every purchase made using the Application, Users must supply current, full, and correct purchase and account information.
How does payment and settlement of payment work on the Platform?
1.Users understand and agree that COD is not possible for payments made to the company online. The Users acknowledge, agree, and comprehend that the payment facility offered by the Company is only a third-party payment processor facilitator for the transactions on the Application; it is not a banking nor financial service. Furthermore, with regard to the transaction and the transaction price, the Company is not acting in a fiduciary or trustee position by offering a payment facility. If the User’s bank charges for any reason related to payment of the entire amount, the Company will not be held responsible.
2. Name, payment details, device type, platform usage details, PAN number, billing address, credit card information, and any other information pertaining thereto may need to be given to the Company or the third-party payment processor in connection with any order. Users may be subject to terms and conditions regulating usage of that third party’s service and that third party’s practices regarding the collecting of personal information if they are referred to the third-party payment processor. Before using the application, users are kindly asked to read the terms and conditions and privacy statement. If the reseller gives the company or another delivery service provider the end user’s or consumer’s billing information, delivery address, or other contact details
3. Company merely collects the payment on behalf of the Supplier or Reseller, as the case may be. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes are to be charged and determined by the Supplier or Reseller. Company holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole liability with respect to any legal issue arising on the taxes payable shall be with the Reseller.
4. The company only, if applicable, receives money on behalf of the Suppliers. The Suppliers shall be responsible for charging and determining any relevant taxes, levies, rates, and the manner in which such taxes apply. The legitimacy and legality of the levying of such taxes are not under the Company’s control. The Suppliers will be solely responsible for any legal issues pertaining to the taxes that must be paid.
5. The transaction is bilateral between the company and end users/consumers (“User Transactions”), and the firm is not obligated to charge or deposit any taxes imposed on such transactions.
6. Customers must upload the screenshot following a successful online (UPI Mode) payment. Other than cradit cards, debit cards, net banking, and other online payment options, we won’t take any additional methods of payment.
Whether for transacting on Platform, User is required to be registered under the Central or State Goods and Services Tax Legislations (“GST Laws”)?
The Company shall not be responsible for any direct or indirect tax liabilities of the User resulting from the User’s access to or use of the Services on the Platform. The onus of ensuring registration and compliance with GST regulations and other tax laws rests entirely on the User, including Reseller. The Company disclaims all liability for any conduct or omissions by Users that violate relevant laws. As a result, the user is encouraged to get independent tax counsel on its company and/or transactions using the platform, including if it needs to register for GST.
What are the terms and conditions regarding the offers and benefits provided on the Platform?
1.With the exception of what is stated below, all product discounts and offers are made by the Suppliers, not the Company.
2.We occasionally run different kinds of marketing and advertising campaigns. These campaigns may contain discounts, referral bonuses, and other incentives that may be used on our platform.
3. The terms of these discounts and offers may differ for each customer depending on the customer’s usage of the platform, volume of transactions, time spent on the platform, city, place of residence, time, etc. Our offers are subject to terms and conditions that are only decided by us.
4. We reserve the right to terminate, modify, discontinue, cancel, or refuse the use of any of the offers, discounts, or promotional offers, including any aspect or feature of such offers, at any time without providing prior notice. We may also limit the value of the offer to a fixed amount or a fixed percentage determined at our discretion.
5. Offers, discounts, and promotional offers, as well as any associated terms, are subject to modification or amendment at any moment.
6. We have the right to limit the quantity of inventory that specific offers are valid for, and to make sure the product is still available when you order.
7. Offers could only be valid on goods that fall under their purview. The same or comparable items offered by the same Supplier or by other Suppliers who are not covered by offers will not be covered by it. Cloudgarment will decide how to implement these offers on a first-come, first-served basis. You can buy the same goods on the platform outside of the available promotional offers when the offer product inventories are depleted.
8. Our firm reserves the right, at its sole discretion, to terminate your ability to return or exchange any item you have purchased using special offers or discounts.
9. It is your duty to read over and abide by the terms and conditions that apply to the deals, discounts, and other special offers that are made available on our site.
10. Unless specifically authorized by us or the Supplier, none of the discounts, offers, or promotional offers may be used in combination with other coupons or promotions.
11. Unless otherwise specified, the discounts, offers, and promotional offers are non-refundable and can only be used in compliance with their terms and conditions.
12. When more than one product is purchased in a single transaction, certain offers, discounts, and promotions—like first order discounts and reactivation discounts, for example—may be applied at the cart level. If this happens, the offer, discount, or promotion may then be divided and applied to each product in the cart in a way that we choose.
13. Our policies regarding cancellation, return, refund, and replacement apply if the user does any of the following: (i) cancels any product that is subject to a promotion, offer, or discount; or (ii) returns any product that they have purchased that is subject to a promotion, offer, or discount. In such cases, the user will only be eligible to receive a refund for the amount they paid for the product.
14. If a product is returned or cancelled in line with our Return, Refund, and Replacement Policy, all applicable offers, promotions, and discounts will be lost.
Consumer Protection Compliance
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, please find the required details:
Legal name of the e-commerce entity: CLOUDGARMENT
Address: 2/248/A M. B. Road Kolkata- 700060
Website: https://www.cloudgarment.com/
Email Address: support@cloudgarment.com
Nodal Officer: Mr. A. SINHA & Mr. Binu